FREQUENTLY ASKED QUESTIONS:

Q: Do you do custom work?
A: Yes please call 1-303-984-0404 for more information.

Q: What are the usage restrictions on these vector images?
A: VectorCafe Vector Images are royalty free. However you cannot resell or give these images away as clip art. Please refer to our complete license agreement (which is also included in your purchase).

Q: Can I download the file again?
A: If you need to redownload a file, please e-mail your receipt e-mail along with a request to webmaster@vectorcafe.com and we'll send you another download link.

Q: What do I do with the file I've just downloaded?
A: Our files are compressed in zip archives, for safe travel over the internet. Your computer may decompress it to a folder automatically. If not, you will need to do it manually by using a free utility such as Winzip (Windows) or Stuffit Expander (Mac and Windows).

Once you do this, a directory will appear on your computer, with the vector images inside. If you cannot find this directory, try doing a search for the name of the volume. For example, if you've unzipped a file called "midgets_01.zip," a search for "midgets" should locate the directory.

Q: Are your vector images Mac and Windows compatible?
A: Yes.

Q: What graphic format/resolution are they saved in?
A: Adobe Illustrator EPS format for both Mac and Windows. These are vector formats, which means they are resolution independent, so will not break up, regardless of what size you make them. Unlike bitmap formats (such as JPEG and TIFF) where resolution affects output quality, our vector images print perfectly at any size.

Q: Why can't I open a vector image by double-clicking on it?
A: Because you may not have a program assigned to open these types of graphic files, so must access the vector images from within the program you are using. If you are using a graphics program, the command is usually "file-open," and then select the image you want. For other programs, especially page layout and word processing programs, the command is usually "file-place, file-insert, insert-picture, get-picture" or something similar. Consult your software manual's section on how to use graphic files for more detailed information.

Q: Can I purchase single images from the collection?
A: No, I am sorry but our images are offered in image pacs and complete CD ROM collections only.